Benita Tapia, RN, CASC, administrator of Precision Ambulatory Surgery Center in Beverly Hills, Calif., offers three insights for ASC leaders.
"First and foremost, all ASC administrators have to realize it takes a team to run an efficient profitable ASC with great outcomes and patient satisfaction. Picking the right team is 3/4s of the way to success which includes surgeons that have the reputation for efficiency with great outcomes."
"Picking the right technology makes everyone's job easy. Include the team when picking software, and make sure that it is specific to ASCs. Schedulers, inventory technicians, billers, anesthetists, administrators and nurses all have to use the software. Technology should be user-friendly and it could produce the most sophisticated reports in the world but if it's difficult to use, it's useless. Talk to other ASCs and find out what software they are using and if they are happy with it"
"Surgeons that chronically turn up late should be given the choice of rescheduling or waiting for the next available surgery spot for the day. One surgeon turning up late can make multiple patients and other surgeons who show up on time to be unhappy. This can cause inefficiency and profitability, staff on overtime, unhappy surgeons and patients."
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