The healthcare BPO market — which includes medical coding, billing, claims processing and more — is expected to be worth nearly $189 billion by 2018, an increase of 10.8 percent from its current value of $92.3 billion.
The market is made up of payer, provider and pharmaceutical outsourcing segments. Claims processing, medical billing and contract research are experiencing more outsourcing due to cost reduction attempts, which will grow in the next five years. The payor and provider segments will likely see the most growth, particularly in the U.S. and Europe.
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