Blue Cross and Blue Shield of North Carolina has added on-site billing services at Duke University Health System, the fourth location to benefit from the "on-site service model" provided by the payor, according to a Triangle Business Journal report.
The addition of the on-site service model will place BCBSNC workers on location in physician and hospital billing departments, where they can process claims more quickly. BCBSNC has rolled out similar service models at WakeMed Raleigh and UNC Hospitals and UNC Physicians and Associates in Chapel Hill.
According to the report, more than half of all BCBSNC claims inquiries were resolved on the first day within a year of implementation at WakeMed — a 23 percent improvement from the previous year.
Read the Triangle Business Journal report on BCBSNC's on-site service model.
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The addition of the on-site service model will place BCBSNC workers on location in physician and hospital billing departments, where they can process claims more quickly. BCBSNC has rolled out similar service models at WakeMed Raleigh and UNC Hospitals and UNC Physicians and Associates in Chapel Hill.
According to the report, more than half of all BCBSNC claims inquiries were resolved on the first day within a year of implementation at WakeMed — a 23 percent improvement from the previous year.
Read the Triangle Business Journal report on BCBSNC's on-site service model.
Related Articles on Coding, Billing and Collections:
Assembling a Robust Revenue Cycle Team: How to Hire and Retain Great Billers, Coders and Collectors
Physicians Resign Over Billing Changes at Washington's Providence Sacred Heart Medical Center
Vermont Gov. Signs Single Payor Health Bill Into Law