Gina Tolbert, a Regent RCM specialist serving The Center for Specialized Surgery in Ft. Myers, Fla., shared five tips for ASCs following up on accounts receivable.
Five tips:
1. Examine where accounts are outstanding and prioritize big-ticket items.
2. Gather information on claim status online rather than over the phone.
3. Use electronic tools such as calendar alerts to prompt follow-up.
4. Track patterns across denials.
5. Make adjustments during the claims submission process to prevent future denials.