Looking to improve patient satisfaction at your surgery center? Dustin Cole, MD, an interventional spine specialist at Valley View Brain Surgery & Spine Comprehensive Spine Center in Glenwood Springs, Colo., gives tips on how physicians and surgery centers can better patients’ experiences.
Dr. Cole will be speaking at the Becker's 16th Annual Future of Spine + The Spine, Orthopedic and Pain Management-Driven ASC Conference. To learn more and register, click here.
Question: What makes a patient’s experience great in an outpatient setting?
Dr. Dustin Cole: Tips and resources include:
• Clear communication between treatment, including surgeons, primary care physicians and supports staff, along with ease of patient access to this information
• Tailored preoperative education and expectation setting
• Postoperative follow up calls to supplement office visits
Q: What tools can surgery centers utilize and adopt to improve a patients experience?
DC: In addition to communication and education, surgery centers can leverage IT solutions to enhance patient communication, access to education resources and care team communications.