Ms. Mann has been working in the medical industry for 37 years and in surgery or in post-surgical care for her entire career. She came to the Warner Robins area in 2002, when she began working at the OR in the local hospital. She was also involved in her local tourism board, an experience she says helped her to understand customer service, which is a large part of Houston Orthopedic's success. "With all of the surgical facilities in our area, if a patient chooses to come to our center it is an honor that we take to heart," she says. "A simple kindness can mean a great deal. A warm blanket, asking about a patient's family or where they were born are personal touches that mean you care about this person we call our patient. A billboard can be a wonderful way to advertise, but word of mouth from a satisfied customer is far more valuable."
The great physicians and staff at Houston Orthopedic are part of what Ms. Mann enjoys most about her center. "Each of [our physicians] has their own unique way making patients, family, team members and myself feel special and appreciated. [Our staff members] are dedicated to excellence in patient care, keeping cost down, staying current and working hard. Wonderful life-long friendships have been made here. They are the heart of the surgery center," she says.
Ms. Mann says she enjoys the variety of working in administration. "I still have the opportunity to take care of patients in and out of the operating room," she says. "I am addicted to finding ways to cut costs, keep value and increase profits. Maintaining an inventory system has been a great learning experience. Staying current with CMS and AAAHC is a fun challenge and always educational."
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