Administrator to Know: Anne Roberts of Surgery Center at Reno

Anne Roberts, RN (Surgery Center at Reno, Reno, Nev.). Ms. Roberts is the administrator at the Surgery Center at Reno (Nev.), which she says "represents a success story of a turnaround facility from a poorly performing center to a very profitable multi-specialty ASC."

Surgery Center at Reno focuses on spine, orthopedics, pain management, ENT, general surgery and bariatric surgery, as well as several other specialties. In addition to performing surgeries in its five operating rooms, the center has two procedure rooms and offers 23-hour stays for patients. The surgery center also has a unique ownership model which consists of physician partners with a majority ownership, a hospital partner — Saint Mary's Hospital in Reno — and a managing partner — Regent Surgical Health.

Ms. Roberts came to the Surgery Center at Reno in Feb. 2006 when it opened and became administrator in Oct. 2006. She began her career as a nurse in the emergency department, spending 16 years as a staff nurse and 10 years as the manager of a busy ED seeing 55,000 patients annually. "The experience in the ED setting has provided me with the ability to multitask, manage multiple, often competing priorities while fostering the provision of patient care, managing a complex budget, mentoring of employees and continuous assessment of the services being provided," she says.

Over the past few years, Ms. Roberts has overseen significant growth at her ASC. Recently, it obtained AAAHC accreditation and went through all of the process changes necessary to receive this recognition of patient safety excellence. In addition, the center has created a "progressive spine program, pain management program and excellent orthopedic service line," she says. "We started an outpatient bariatric program shortly after we took over the facility."

"I am very proud of the excellent care we provide to our patients with a focus on exceeding the physician and patient's expectations," Ms. Roberts says. "During the past three years, we have made some very difficult changes in the center to be a premier provider of patient care. I love the challenge!"

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