Administrator to Know: Nancy Burden of Trinity Surgery Center

Nancy Burden (Trinity Surgery Center, Tampa Bay, Fla.). Ms. Burden is the administrator for Trinity Surgery Center and director of ambulatory surgery for BayCare Health System, which operates four surgery centers in Florida. Trinity Surgery Center, located in the Tampa Bay, Fla., area, is a multi-specialty, joint venture center with 16 physician owners and one hospital partner. The center has two operating rooms and two procedure rooms.

Ms. Burden started with Trinity when it opened in 1996. Prior to joining the center, she was a nurse manager and a PACU and quality improvement nurse at a freestanding ASC. She also held other PACU and ICU nursing positions before moving into the ambulatory surgery industry.

An emphasis on adding a personal touch and responding to physician needs is just a few of the ways which Ms. Burden says her center has found success. "Our staff and anesthesiologists care about our physicians, so it is a friendly and efficient place for them to work. No hassles, smiling faces, quick turnovers and happy patients all go to making their day a success," she says.

Ms. Burden notes that because of the efficiency and kindness of her team, Trinity's patient satisfaction rates have consistently remained above 97 percent.

Ms. Burden and her staff focus on helping the physicians to "grow their own businesses through introductions and relationship building with referring physicians in the community."

"We help plan meet and greets, patient lectures and events and suggest other opportunities for our medical staff," she says.

Aside from working with her staff, Ms. Burden also thrives on the organizational side of her duties as administrator. "Call me crazy, but I'm an organizer, so it suits me to oversee contracts, policies, board communications and the like. I actually like to analyze, implement and communicate regulatory requirements," she says.

Ms. Burden foresees continued growth for her center under her guidance. She hopes to add more operating rooms to the center and increase surgery procedures in the near future in order to facilitate this growth.

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