Administrator to Know: Kelli McMahan of Pinnacle III

Kelli McMahan, RN (Litchfield Hills Surgery Center, Torrington, Conn.; Bone & Joint Orthopedic Surgery Center, Wausau, Wis.; Northwoods Surgery Center, Woodruff, Wis.). Ms. McMahan serves as the administrator for three facilities in two states: the Litchfield Hills Surgery Center in Torrington, Conn.; the Bone & Joint Orthopedic Surgery Center in Wausau, Wis.; and the Northwoods Surgery Center in Woodruff, Wis. She is also the vice president of operations, Eastern region, for Pinnacle III.

Prior to joining Pinnacle III, Ms. McMahan developed and managed a large physician-owned orthopedic surgery center for 13 years in Fort Wayne, Ind. She joined Pinnacle III in 2006 and began as director of operations and assisted with several development projects.

Of Ms. McMahan, a colleague says, "Because she has actively served in many of the roles she currently supervises, Kelli relates well with the members of the facilities she oversees, providing them with the support they need through her own unique style."

Ms. McMahan says one of the highlights of her job is working with the employees at all three of her centers. "The employees love caring for the patients and also enjoy keeping our physicians happy," she says. "I enjoy working with the employees and having them take ownership of their facilities and their work practices. Once the staff understands the goals for the surgery center, they put every effort into making their work environment the best possible for their patients and their physicians."

Ms. McMahan also enjoys the challenges of the administrator role. "There are always new regulations and standards to implement, whether state directed, CMS directed or AAAHC directed," she says. "There are always new improvements to be made and patients that need our attention." 

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