Administrator to Know: Catherine Sayers of Skyline Endoscopy Center

Catherine Sayers, RN (Skyline Endoscopy Center, Loveland, Colo.). Ms. Sayers is the administrator for Skyline Endoscopy Center, a single-specialty GI endoscopy center, in Loveland, Colo. She assisted with development of the ASC, which opened in 2004, and has maintained a management role since that time. Ms. Sayers is also director of clinical operations for Pinnacle III, and in this role she has developed or managed 13 single- and multi-specialty ASCs throughout the country. Prior to working for Pinnacle III, she was director of surgical services at the Orthopaedic Center of the Rockies in Fort Collins, Colo., where she managed the ASC and a 10-bed recovery center.

According to her colleagues, Ms. Sayers, "an astute business woman," was able to create a profitable center in short order and continues to do so despite the significant cuts gastroenterology centers have experienced under current Medicare reimbursement. Rather than consider this a hindrance, Ms. Sayers says, "This provides constant incentive to find ways to decrease and manage expenses while continuing to provide outstanding patient care and customer service."

One of Ms. Sayers' most successful initiatives as an administrator has been implementing an employee-incentive plan. "Through this plan, employees share in the distributions paid to investors," she says. "They receive a percentage of the distributed amount if they have met pre-established goals and criteria. I believe this program provides incentive for the staff to be cost conscious, efficient and work as a team. They are rewarded as a member of the ASC team; therefore, they truly feel like an integral part of the ASC."

Ms. Sayers says her staff at Skyline is a crucial asset to the center's success. "Every staff member is dedicated to providing the highest quality care and excellent customer service," she says. "They are lead by an exceptional nurse manager, who is a joy to work with, and they function as a dynamic team."

She says that one of her favorite things about the work of an administrator is her involvement with different physicians and their staffs. "I have truly enjoyed interacting and working with these varying groups, through tough situations and great successes," she says.

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