Data released from the Medical Group Management Association reveal indicators about medical practices in a new report, "Benchmarking for Patient Access in a Post-COVID-19 World." Here are five key statistics:
- Fifty-seven percent of patients report having a medical condition requiring immediate attention, according to a June 2020 survey.
- The top three uses of a patient portal are prescription refills, communications with staff and accessing test results.
- New patient volumes have dipped in 2020, with 55 percent of leaders reporting a decrease. About 20 percent of healthcare leaders reported an increase in patient volume.
- Time spent in waiting rooms saw an uptick between 2018 and 2019 from about 10 minutes to 14 minutes. In 2020, more clinics reported shifting to digital check-in options.
- Medical practices saw a 55 percent decrease in revenue in April this year due to no-show appointments. About 87 percent of healthcare leaders said safety due to the pandemic was the top reason care was deferred.
Read the full report here.
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