Brian Brown is regional vice president, operations, for Meridian Surgical Partners.
Q: During your presentation at the 9th Annual Orthopedic, Spine and Pain Management-Driven ASC Conference in Chicago, you referred to incentivizing employees around collections. What kind of incentives have you seen or employed?
Brian Brown: The main thing I would say is spend time getting to know what motivates the people in your center individually. Some are motivated by money, some are motivated by time off, some are motivated by social gatherings, etc. Make the value of the motivation the same, but it could be different for different team members.
For instance, someone may have enough time off already. If you go to that person and say "Achieve ABC goal and you get another day off," that person may not be very motivated to achieve that goal. But, you find out that person loves the opera. They would be willing to jump through hoops to achieve that goal.
With all that said, here are some specific ideas:
- Movie tickets
- Time off from work
- Happy hour for staff
- American Express gift cards
- Flowers
- Restaurant gift cards
- Tickets to sporting events
- Tickets to concerts
- Electronics — small would be downloadable music, large would be an iPod
- Memorabilia
- Lunch delivered
The key to this is value you set of the goal and your staff.
Learn more about Meridian Surgical Partners.
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