SPH Analytics recognized Mackinaw (Mich.) Surgery Center for achieving an unparalleled level of patient satisfaction.
Here's what you should know:
1. The center is a joint venture between Saginaw, Mich.-based Covenant HealthCare and local physicians.
2. The center is managed by Leawood, Kan.-based Nueterra Healthcare.
3. SPH Director of Patient Experience Marisol Rivera lauded the surgery center, saying, "The outstanding performance by Mackinaw Surgery Center for all 22 key performance indicators is compelling. In particular, Mackinaw Surgery Center achieved a significant increase in four measures, nursing staff courtesy, pain level control, confidence in care received and felt safe. This recognizes excellence on the part of all employees with direct patient contact."
