At the 20th Annual Ambulatory Surgery Centers Conference in Chicago on Oct. 25, Karen Howey, administrator of Beaumont Macomb (Mich.) Township ASC, and Nikki Johnson, vice president of human resources at Nueterra, explained why effective coaching usually translates into successful ASCs.
ASCs are small, mission-driven organizations. Ms. Johnson said it is vital administrators and ASC leaders develop the physician, nursing and staff talent so they can achieve their goals of high-quality patient care and fiscal stability. However, leaders have to make sure their coaching style does not transition from passionate and guiding to anger and intimidation.
Ms. Johnson said there are six main components of effective coaches at ASCs: vision, purpose, inspiration, resilience, credibility and compassion. Ms. Howey said she tries to utilize these components as she coaches in her surgery center.
Coaching may seem like a manageable soft skill, but Ms. Howey emphasized it has become so important today because leadership directly affects employee satisfaction, culture and patient outcomes. "And our results and outcomes are going to equal cash," Ms. Howey says as the healthcare environment transition from fee-for-service to value-based pay.
Ms. Howey said ASC administrators must be seen, listen, knowledgeable and trustworthy, and they must "foster a team environment." She said she does this by holding an all-staff meeting — physicians, nurses, frontline staff — every Monday so everyone knows she is approachable and that she is looking out for the company's best interests.
More Articles on the 20th Annual ASC Conference:
How Can ASCs Recruit New Physician Partners?
Innovative Techniques for Shorter ASC Anesthesia Recovery Time
4 Steps to Efficient Surgery Center Supply Management & Control
ASCs are small, mission-driven organizations. Ms. Johnson said it is vital administrators and ASC leaders develop the physician, nursing and staff talent so they can achieve their goals of high-quality patient care and fiscal stability. However, leaders have to make sure their coaching style does not transition from passionate and guiding to anger and intimidation.
Ms. Johnson said there are six main components of effective coaches at ASCs: vision, purpose, inspiration, resilience, credibility and compassion. Ms. Howey said she tries to utilize these components as she coaches in her surgery center.
Coaching may seem like a manageable soft skill, but Ms. Howey emphasized it has become so important today because leadership directly affects employee satisfaction, culture and patient outcomes. "And our results and outcomes are going to equal cash," Ms. Howey says as the healthcare environment transition from fee-for-service to value-based pay.
Ms. Howey said ASC administrators must be seen, listen, knowledgeable and trustworthy, and they must "foster a team environment." She said she does this by holding an all-staff meeting — physicians, nurses, frontline staff — every Monday so everyone knows she is approachable and that she is looking out for the company's best interests.
More Articles on the 20th Annual ASC Conference:
How Can ASCs Recruit New Physician Partners?
Innovative Techniques for Shorter ASC Anesthesia Recovery Time
4 Steps to Efficient Surgery Center Supply Management & Control
