ASCs closed or operating at limited capacity during the COVID-19 pandemic can use this time to strengthen revenue cycle and administrative functions, according to Serbin Medical Billing.
Five areas to focus on during a business slowdown:
1. Complete audits, performance evaluations, training and education.
2. Update business office policies and procedures to include guidance for each staff position, as well as clearly defined financial protocols.
3. Have employees check that the center's compliance plan meets current state and federal guidelines and make updates as needed.
4. Reallocate business office staff based on what areas will be most affected by lower volumes, such as registration, scheduling and insurance verification.
5. Clean up existing ASC accounts receivable.
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