Four key billing insights from ASC experts:
1. Surgery centers can improve claims denial management by adopting proactive strategies, including preventing denials by identifying the root causes of them, such as flawed internal processes or technology errors, according to Mnet Health, a financial technology firm specializing in healthcare.
2. ASC management software developer Surgical Information Systems shared insights on improving financial performance. According to SIS, if physicians say they prefer that payments not be collected up front due to patients canceling, ASCs should make sure to give patients financial counseling so they understand the cost of a procedure.
3. Revenue leaks that go undetected can hurt an ASC's profitability and cash flow, according to Serbin Medical Billing. To avoid them, ASCs can make sure the total dollar amount of the bill isn't increasing and that days bills are in accounts receivable are decreasing.
4. Gina Tolbert, a Regent RCM specialist serving the Center for Specialized Surgery in Fort Myers, Fla., recommended gathering information on claim status online rather than over the phone and using electronic tools, such as calendar alerts, to prompt follow-up on accounts receivable.