Laser Spine Institute, the operator of seven regional surgery centers in the U.S., appointed Thomas Linton as its first chief patient empowerment officer. Here are four insights.
1. As chief patient empowerment officer, Mr. Linton will oversee patient-facing employees who are the first point of contact for patients; those who serve as a main contact throughout a patient's journey; and liaisons with physicians in local markets.
2. Mr. Linton's role will also involve identifying patients' interactions. He is responsible for improving the overall patient experience.
3. Prior to joining Laser Spine Institute, Mr. Linton served as vice president of customer experience at Assurant and held leadership positions at AT&T, Bank of America and General Electric.
4. Laser Spine Institute, a provider of minimally invasive spine surgery, is strongly committed to patient-centered care, said President and CEO Roger Cary.