Ms. Craig has been with the center since it opened nearly 10 years ago. She began her career as a registered nurse, working at a rural hospital in the OR, PACU, gastroenterology and pain management areas. She held several management roles in perioperative services before moving into outpatient and ambulatory surgery. Ms. Craig then came to Harmony as clinical director before moving into the CEO role in 2001. She also worked to open a second ASC, MCR Surgery Center, in Loveland Colo., which is a joint venture with Poudre Valley Health System.
The culture at Harmony has played a pivotal role in the ASC's success, according to Ms. Craig. "We are constantly assessing our processes, comparing ourselves with national benchmarks and ensuring our centers stays ahead of the curve," she says. I am proud of our ongoing success and ability to be flexible in this ever-changing healthcare landscape!"
This commitment to focused service and high quality care for patients and physicians is one of Ms. Craig's favorite parts of working at Harmony. "We are very efficient and very good at the services we offer, as evidenced by our quality outcomes and our patient and physician satisfaction rates of 96 percent. Because we are so efficient in our operations, I love the opportunity that ASCs have to be a part of the healthcare solution. I feel the ASC industry will play a key role in healthcare reform. We are able to meet the need for quality, timely access and cost-effective surgical and procedural care."
Leading Harmony gives Ms. Craig the opportunity to work with a talented team of physicians and staff members, she says. "I feel the future is very bright for Harmony Surgery Center — we have very committed physicians, a great team of ASC-minded staff and a strong and healthy partnership with an amazing health system!"
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