Administrator to Know: Tracey Hood of Ohio Valley Ambulatory Surgery Center

Tracey Hood, RN (Ohio Valley Ambulatory Surgery Center and Mid Ohio Valley Medical Center, Belpre, Ohio). Ms. Hood is the administrator of Ohio Valley ASC and Mid Ohio Valley Medical Center. Ohio Valley is a three-OR, multi-specialty center that includes orthopedics, urology, gastroenterology, neurosurgery and general surgery. It opened in Jan. 2008 and currently performs around 300-350 cases monthly. It is managed by ASCOA. Mid Ohio was purchased in Jan. 2010 and is a one-OR, multi-specialty center that includes gastroenterology, general surgery and urology. The average monthly case volume is 100-145 cases. Ms. Hood has been with Ohio Valley since Nov. 2007. She previously worked as an ASC charge nurse, OR circulating registered nurse, PACU nurse, certified emergency RN, cardiac catheterization lab nurse and a critical care nurse.

While at her centers, Ms. Hood has concentrated on delivering the best patient care experience possible. "We developed multiple patient satisfaction programs including patient "Thank You" cards signed by staff to enhance the personalized experience of each patient," she says.

This attention to care is also what Ms. Hood enjoys most about her center. "I like knowing that every patient we see at either center will receive the absolute best care due to our group of excellent physicians and staff," she says.

Ms. Hood says that as an administrator, she can make changes that help separate Ohio Valley from other healthcare facilities in the area, and the center's management company helps her achieve this. "As an ASCOA facility, administrators have access to a wide variety of support services," she says.

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