At the 20th Annual Spine, Orthopedic + Pain Management-Driven ASC Conference, attendees had the opportunity to hear from a panel of experts about how to build an integrated pain practice.
The panel included Eric Schnapp, Chief Executive Officer of Mays and Schnapp Pain Clinic and Rehabilitation Center; Zeeshan Tayeb, MD, Owner of Pain Specialists of Cincinnati; Faisal Rahman, President and Chief Executive Officer of APAC Surgery Center; and Cristina Tamasdan, MD, Director of Pain Management at St. Vincent’s Medical Center/Hartford Health System Connecticut and Associate Professor at Quinnipiac University Frank H. Netter MD School of Medicine. The discussion was moderated by Erica Carbajal, Editor of Becker's Healthcare.
Key Takeaways:
1: Having a top-down philosophy is key to successful operations. It is important to hire an operations manager who can oversee legal compliance and other business aspects. Clear goals and objectives, as well as data and evidence-based medical protocols, are also important components.
2: Retention is key in staffing. Incentives and thank yous are important to ensure that employees stay with the company. Automation and outsourcing services can also help fill gaps. Communication and work-life balance are important for staff retention.
3: Technology plays an important role in efficiency and patient empowerment. Patients should be involved in the decision-making process by educating them about their options and providing them with access to care. Each patient should be treated according to their individual needs.
4: Key metrics for success in integrated pain practices include new patient numbers, referral numbers, and diversification of referral sources. Hospitals also look at success in terms of quality metrics, patient satisfaction, and engagement. Definitive Healthcare is a great source for healthcare data such as patient marketing.