Developing a hospital-acquired condition does not lower orthopedic surgery patients' satisfaction scores, according to a study in the Journal for Healthcare Quality.
Researchers examined HCAHPS scores in a two-year period for orthopedic surgery patients at a private, university-affiliated specialty center. There was no difference in HCAHPS scores between patients who developed an HAC and those who did not.
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Scores were the same for overall satisfaction and overall willingness to recommend the hospital to others, as well as for specific satisfaction categories in HCAHPS:
• Communication by nurses
• Communication by physicians
• Communication about medications
• Pain control
• Cleanliness of the hospital environment
• Quietness of the hospital
The authors suggested the lack of a difference in HCAHPS scores could be due to satisfaction with care in response to the HAC, the lower sensitivity of a general satisfaction survey or the similar characteristics and expectations among orthopedic surgery patients.
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