Steward Health Care System, based in Boston and formerly known as Caritas Christi Health Care, is now publishing its quality performance on its website and formatting it in such a way that compares its hospitals to local competitors, according to a Boston Globe news report.
Some quality and patient satisfaction indicators show Steward hospitals perform better than its competitors. Other indicators show they may be lagging behind, even though they are performing above national averages, according to the news report. The health system has chosen this approach to show its patients that its hospitals are "working at things," said Justine Carr, MD, chief medical officer at Steward.
"If we pick and choose areas where we look good, people would say we're not being up front and then the whole [business model] falls apart," said Steward Spokesman Christopher Murphy.
Read the news report about Steward Health Care System.
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Some quality and patient satisfaction indicators show Steward hospitals perform better than its competitors. Other indicators show they may be lagging behind, even though they are performing above national averages, according to the news report. The health system has chosen this approach to show its patients that its hospitals are "working at things," said Justine Carr, MD, chief medical officer at Steward.
"If we pick and choose areas where we look good, people would say we're not being up front and then the whole [business model] falls apart," said Steward Spokesman Christopher Murphy.
Read the news report about Steward Health Care System.
Related Articles on Quality:
Dr. Fred Sweet: 4 Points on a New Method Proven to Reduce Spine Surgical Site Infection
Pennsylvania's Urology Associates of Chambersburg Notifies Patients About Reused Needles
Bed Bugs Found at D.C.'s United Medical Center for Second Time
