Customer service from a healthcare organization is an important factor in patient satisfaction. The following are four tips adapted from Forbes on empowering frontline employees to provide more fulfilling customer interactions.
1. Stress purpose over function. What the employee does should be set firmly into the context of the employee's purpose within the organization.
2. Reinforce purpose with brief weekly meetings focused on ways to achieve company purpose.
3. Take advantage of positive peer pressure.
4. Explain reasons for standards so they are not met "mindlessly."
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1. Stress purpose over function. What the employee does should be set firmly into the context of the employee's purpose within the organization.
2. Reinforce purpose with brief weekly meetings focused on ways to achieve company purpose.
3. Take advantage of positive peer pressure.
4. Explain reasons for standards so they are not met "mindlessly."
More Articles on Turnarounds:
7 Things for ASC Leaders To Know for Monday
4 Lessons Leaders Should Ask About IT
3 Strategies for Best Productivity