Maintaining high levels of patient satisfaction and retention is crucial remaining in business. Here are two tips for ambulatory surgery centers and physician practices, according to a MediGain blog post.
• Clinical outcomes, while extremely important, are often not the deciding factor in patient satisfaction. Patients are more satisfied with and more likely return to a physician that is perceived as personable.
• Use online reviews to your advantage. Though there may be a few bad reviews, consider publishing patient satisfaction surveys for current and potential patients to view. They will appreciate the transparency and see that the good feedback outweighs the bad.
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• Clinical outcomes, while extremely important, are often not the deciding factor in patient satisfaction. Patients are more satisfied with and more likely return to a physician that is perceived as personable.
• Use online reviews to your advantage. Though there may be a few bad reviews, consider publishing patient satisfaction surveys for current and potential patients to view. They will appreciate the transparency and see that the good feedback outweighs the bad.
More Articles on ASC Issues:
Value-based care: Taking healthcare's biggest paradigm shift one step at a time
ASC payer mix – developing the best in-network, out-of-network strategy
Website to publish Colorado ASC prices before year's end