Patient reviews may be an important tool as healthcare transitions to value-based care. A Vitals' survey found some patients are not satisfied with their care.
Here are five takeaways:
1. The survey found patients gave 75 percent of physicians four stars or five stars.
2. Comparatively, patients gave 17 percent of physicians a one-star rating.
3. National Practitioner Data Bank data found 15 percent of physicians have at least one malpractice payout.
4. In their reviews, many patients cited "dirty offices," not liking what physicians told them, difficulty making appointments and unreturned calls as primary reasons for their one-star reviews.
5. Top words patients used in reviews included "staff," "office" and "time," thereby indicating a patient's experience begins before they step into the physician's office.
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